1. Acceptance of Terms
By using our website, requesting a quote, or booking any services, you agree to be legally bound by these T&Cs. These terms supersede any other representations or agreements unless expressly stated in writing.
2. Booking & Payment
Deposit Requirement: All bookings require a minimum 50% non-refundable deposit within 7 days of receiving the invoice. Bookings are only confirmed once the deposit is received.
Full Payment: The remaining balance must be paid no later than 30 days before the Event. Events booked within 30 days require full payment at booking. Failure to pay on time may result in cancellation.
Late Bookings: If full payment is not received within 48 hours for last-minute bookings, we reserve the right to suspend the booking until proof of payment is provided.
3. Cancellations & Rescheduling
Written Notice Required: All cancellations must be sent via email or written notice.
Cancellation Fees:
Less than 30 days before Event: 100% of the Event invoice.
More than 30 days: loss of deposit only.
Rescheduling: Subject to availability. Deposits are non-refundable if rescheduled unless agreed in writing.
Performer Unavailability: In case of illness, accident, or unforeseen circumstances, we will make reasonable efforts to provide a replacement artist of similar caliber. Partial or full refunds may apply depending on replacement approval.
4. Event Set-Up / Bump-In
Standard bump-in time is 60 minutes before the Event.
Early set-up requests may incur additional charges, reflected in the final invoice.
5. Overtime
Requests to extend the Event within 48 hours may be accommodated at our discretion.
Overtime is charged at 1.5× the hourly rate based on the original booking.
Availability cannot be guaranteed for last-minute extensions.
6. Parking & Venue Access
Suitable parking for equipment loading/unloading must be provided by the Client.
Parking fees over $20 incurred by our staff or performers will be invoiced to the Client.
7. Outdoor Events & Weather
Clients are responsible for safety and adequate protection of equipment.
We may suspend or cancel outdoor events due to unsafe weather conditions.
8. Client Conduct
We do not tolerate abusive, violent, or unsafe behavior. Events may be terminated without refund if safety is at risk.
Clients are financially responsible for any damage to our equipment caused by guests. Full invoices must be paid within 14 days of receipt.
9. Intellectual Property
All website content, branding, images, and media are owned by CC & CO ENTERTAINMENT.
Clients grant us a license to use materials provided for Event purposes only. Unauthorized reproduction is prohibited.
10. Privacy
Any personal information collected will be managed in accordance with our Privacy Policy and relevant Australian privacy laws.
11. Force Majeure
We are not liable for delays, cancellations, or non-performance caused by events beyond our control, including natural disasters, pandemics, strikes, accidents, or government restrictions.
12. Liability
Our liability is limited to the value of the Event booking.
We are not responsible for indirect, incidental, or consequential losses.
Clients must notify us of any claims within 30 days of the Event.
13. Governing Law
These T&Cs are governed by the laws of Victoria, Australia, and disputes shall be subject to the jurisdiction of Victoria courts.
14. Website Use
Users agree to use the website lawfully and not compromise security or manipulate content.
Reproduction or distribution of any website content without permission is prohibited.
We reserve the right to update website content at any time without notice.
15. Changes to Terms
We may revise these T&Cs at any time. Continued use of our services or website constitutes acceptance of updated terms.
